What is it?

case management

The British Association of Brain Injury Case Managers (BABICM) defines case management as an active process devoted to the coordination, rehabilitation, care and support of people with complex, clinical needs and their families. It aims to facilitate their independence and improve their quality of life whilst acknowledging safety issues.

In practice, this means our case managers work collaboratively with clients and families to establish practical actions (case management plan) that promote recovery and functional independence in daily life, as well as achieve a good quality of life and realise clients' individual goals. The case manager plays a significant role in implementing the case management plan and is available to work with the client for as long as needed.

All our case managers have a professional health and social care qualification plus many years' experience of working with people with complex injuries, conditions and situations. The core professions we draw from are occupational therapy, social work, nursing, physiotherapy and clinical psychology.

We mainly work with individuals who have sustained permanent life changing injuries and consequently have complex and often fluctuating health and social care needs.

How We Work

Creative Planning

By applying a creative approach based on sound clinical reasoning skills, plus consideration of cost, our case managers are good at problem solving and proposing solutions for our clients' specific needs.

Our case managers draw-up a case management plan based on agreed objectives which cover, where appropriate, care and support, accommodation, therapy and healthcare, specialist equipment, transport, education, employment, social participation and leisure interests.

 

client contact

Our case managers often visit clients and their families at home but, if required, also in other settings such as a hospital, rehabilitation centre, school/college or workplace. They also contact clients by telephone and email to keep up-to-date and clarify on progress and tasks they need to help with.

Our case managers are effective at communicating with the client and/or their representative plus all other parties involved, as this is vital to the success of the case management plan and for advocating for our clients.

 

typical tasks

Here are some practical examples of the typical work a case manager undertakes:

  • Liaise and work with a residential rehabilitation centre or hospital to facilitate a safe and timely discharge to your home in the community

  • Assist you to recruit a bespoke team of support workers by helping to advertise and interview applicants. Subsequently, to arrange induction and training for new staff members and provide regular supervision sessions to ensure high standards of care

  • Assist with finding a suitable property and coordinating any property adaptations required

  • Recommend and appoint specialised therapists and coordinate their involvement, which may require interdisciplinary team meetings

  • Facilitate an appropriate vehicle and any other specialised equipment for therapy and daily living

  • Liaise with school/college so that access to education is maximised

  • Facilitate participation in vocational, social and leisure activities

  • Provide sensitive and compassionate support to clients and families at times of pressure and emotional strain due to their demanding circumstances

Services We Offer

initial assessment

A comprehensive initial assessment that determines the needs of the client for the ensuing six-month period and provides recommendations for meeting the identified needs. The report gives the anticipated cost of case management time for implementing the recommendations, and where possible costs are given for the recommended interventions, for example, the cost of a care package

 

case management

A case management service that implements goal focussed actions (case management plan) to meet the care and rehabilitation needs of the client. This will involve the case manager coordinating several services ranging from the NHS, local authorities (social services and education for example), plus private therapies and other services

 

Progress report

Case management reports chart progress. These aid communications and provide clarity on new goals and actions required when the needs of the client change in accordance with their injury or condition and family/social/care situation. They are provided at frequent intervals appropriate to the needs of the client

 

care team

A recruitment service for directly employing a care and support team that complies with employment regulations. Thereafter, induction, training and ongoing supervision and management of the support workers

Coordination of a payroll service required when a client directly employs their own care and support team

Provision of essential and bespoke documentation for the provision of safe and high quality care by the support workers, for example care plans, risk assessments