North Star Case Management was established by Joanne Foster to provide a skilled, responsive and flexible case management service. Joanne is the company director and is principally responsible for ensuring and overseeing high-quality provision to our clients by both the case manager group and the business administration team.

Joanne has practiced for over 30 years as an occupational therapist and clinical case manager. She has an interest in working with clients with significant and complex disability, particularly those with an acquired brain injury, who require specialist rehabilitation and therapeutic care and support.

Joanne has attracted and engaged a leading team of professional case managers who bring a wide range of skills, knowledge and a wealth of experience to the company, which is a strength for our clients.

The company is committed to enabling and empowering our clients to regain wellbeing, functional independence and a meaningful life following unforeseen injuries and illness.

We always act in the best interests of our clients, afford our clients respect, dignity and privacy, and safeguard the interests of vulnerable people.

We are motivated to provide a nimble and flexible service that is truly bespoke.

We have a duty of care to clients and we carry out our role to the standards expected of skilled practitioners. This involves carefully assessing the suitability of clients for our service as well as our capability to meet their disability needs.

We ensure our communication with clients and their families is open and undertaken in a professional manner.

We uphold confidentiality regarding information held about clients. We comply with the General Data Protection Regulation and are registered with the Information Commissioner’s Office.

We always focus on the specific needs of the client and are highly skilled and adept at guiding and supporting clients to make their own choices and decisions, whilst taking account of risk and safety issues.

Location

We work with people who live in the following regions:

South Midlands: Bedfordshire, Buckinghamshire, Hertfordshire, Northamptonshire, Oxfordshire

London: All Inner and outer London boroughs

South East: Berkshire, Hampshire, Surrey, West Sussex, parts of Kent and Essex

South West: Gloucestershire, North Somerset, North Wiltshire

Governance

The company complies with the following:

The standards of the independent regulator of all health and social care services in England, the Care Quality Commission (CQC)

The competencies for case managers and standards of case management practice by the British Association of Brain Injury Case Managers (BABICM)

The standards of conduct, performance and ethics by the Health and Care Professions Council (HCPC)

The code of ethics and professional conduct of each case manager’s specific health and social care profession